Privacy Policy

01Controller

The controller responsible for processing personal data on this website within the meaning of the EU General Data Protection Regulation (GDPR) is:

• SENQ Solutions GbR (SENQ Solutions GmbH in formation), represented by Aaron Schwabe and Sebastian Leonhard Eisenburg
• Feilitzschstraße 24, 80802 München, Germany
• Contact for data protection: Aaron Schwabe
• Email: sebastian.eisenburg@gmx.de
• Telephone: +49 162 1850 343

02Scope

This policy describes how we process personal data on this website and within the SENQ platform. Where we act as a processor on behalf of a customer, the customer’s own data protection notice and our data processing agreement take precedence for the data held in their environment.

We are not legally required to appoint a data protection officer. Questions about data protection are handled by the contact named above.

03Hosting and server logs

This website is hosted by Netlify, Inc., San Francisco, USA. When you open a page, your browser transmits technical data that the hosting provider records in server logs: IP address, date and time of the request, requested page, referring page, browser and operating system.

This data is required to deliver the website and to keep it secure and stable, for example to detect and fend off attacks. The legal basis is our legitimate interest in operating a secure and reliable website (Art. 6 (1) (f) GDPR). The logs are kept by Netlify for a limited period for these purposes; we do not combine them with other data and do not use them to identify visitors.

04Contact form

When you send an inquiry, we process the details you enter: first and last name, business email address, company, area of interest, your message and, optionally, company size.

We use these details only to answer your inquiry and, where relevant, to prepare an offer. The legal basis is steps taken at your request prior to entering into a contract (Art. 6 (1) (b) GDPR) and our legitimate interest in responding to business inquiries (Art. 6 (1) (f) GDPR). Providing the details is voluntary, but without them we cannot answer.

Your inquiry is stored with Netlify, Inc., which also checks submissions automatically for spam. Resend, Inc., San Francisco, USA, delivers two emails on our behalf: a confirmation of receipt to you and a notification to our team. We do not use your details for newsletters or pass them on for marketing.

05Cookies, fonts and tracking

This website sets no cookies and stores no information on your device. It uses no analytics, advertising or social media services, and no profiling or automated decision-making takes place.

The fonts used on this website are served from our own hosting. No connection to Google or any other font provider is made when you visit.

06Recipients and transfers outside the EU

Both providers are based in the United States. Transfers to them are safeguarded by the EU Standard Contractual Clauses (Art. 46 (2) (c) GDPR) and, where the provider is certified, by the EU–US Data Privacy Framework (Art. 45 GDPR).

We use the following service providers, each engaged as a processor under a data processing agreement pursuant to Art. 28 GDPR:

• Netlify, Inc., San Francisco, USA — website hosting, server logs, storage of contact form submissions and spam filtering
• Resend, Inc., San Francisco, USA — delivery of the emails triggered by the contact form

07Retention

Inquiries are deleted once they have been dealt with, and no later than twelve months after our last contact, unless a business relationship results from them. Where business correspondence is subject to statutory retention obligations — six years under § 257 of the German Commercial Code (HGB), ten years for records relevant to tax under § 147 of the German Fiscal Code (AO) — it is kept for that period and then deleted.

08Your rights

You have the right to access your personal data (Art. 15 GDPR), to rectification (Art. 16), to erasure (Art. 17), to restriction of processing (Art. 18) and to data portability (Art. 20). Where we process data on the basis of our legitimate interest, you may object to the processing at any time on grounds relating to your particular situation (Art. 21 GDPR).

To exercise any of these rights, write to sebastian.eisenburg@gmx.de or to the postal address above.

You also have the right to lodge a complaint with a supervisory authority (Art. 77 GDPR). The authority responsible for us is the Bavarian Data Protection Authority (Bayerisches Landesamt für Datenschutzaufsicht), Promenade 18, 91522 Ansbach, Germany.

09Data within the SENQ platform

Customer environments are logically separated, encrypted in transit and at rest, and hosted within the European Union. Access is governed by the customer’s own role and permission configuration. Customers can export their data in open formats at any time, and deletion on contract end follows the procedure set out in the agreement.

10Changes to this policy

We update this policy when our services or the legal requirements change. The version published on this page applies.