Legal
Terms
An outline of how SENQ Solutions contracts: subscription, implementation scope, availability, data ownership and termination.
Last updated September 2026
Placeholder document. This outline reflects our intended contractual structure. The binding terms and conditions — including governing law, jurisdiction, availability figures, liability caps and notice periods — must be drafted and reviewed by legal counsel before commercial publication.
01What these terms cover
This page summarises the framework we contract on. It is an outline of the structure and the commitments we make, not the agreement itself: each customer receives an order form and terms specific to the modules, users and implementation scope agreed.
02Subscription and modules
The SENQ platform is provided as a subscription. The order form lists the active modules, the number of users and the applicable rates. Additional modules and users can be activated during the term at the rates then published, taking effect from the next billing period.
03Implementation scope
Configuration, data migration and onboarding are agreed as a written scope with a fixed fee before work begins. Changes to that scope are documented and quoted before they are carried out rather than invoiced afterwards.
04Availability and support
We commit to a defined availability target and support response times, stated in the agreement together with the maintenance window policy. Where a customer requires a service level beyond the standard commitment, it is agreed explicitly.
05Data ownership
Customer data remains the property of the customer at all times. Customers can export their data in open formats at any point during the term. On termination, data is made available for export for a defined period and then deleted according to the procedure in the agreement.
06Fees and payment
Subscription fees are invoiced in advance for the agreed billing period; implementation fees are invoiced against the agreed scope. All fees are exclusive of applicable VAT.
07Term and termination
The initial term, renewal behaviour and notice period are stated in the order form. Either party may terminate for material breach that remains uncured after written notice. We do not apply automatic price increases outside the terms agreed.
08Confidentiality and liability
Both parties keep the other’s confidential information confidential. Liability is limited as set out in the agreement, with the customary exclusions for indirect loss, and without limiting liability that cannot be limited by law.