Security
Business data deserves an explicit answer, not a badge.
This page states what we do and what we do not claim. Where your procurement process needs more detail, we will answer it in writing.
Security
Built with business data in mind.
Customer data is the most sensitive asset in a CRM. SENQ systems are designed with European data protection requirements in mind and follow established engineering practice rather than marketing claims.
Secure architecture
Isolated environments per customer, encrypted transport and encryption at rest.
Role-based access
Permissions defined per role, per module and per field, with an audit trail of changes.
Data control
Your data remains yours. Full export at any time, defined deletion on contract end.
Reliable backups
Automated backups with documented restore procedures that are tested, not assumed.
Modern authentication
Two-factor authentication, session control and single sign-on where required.
Privacy-conscious design
Data minimisation by default and processing agreements prepared for EU requirements.
We describe our practices rather than claim certifications we do not hold. Where a formal audit is required for your procurement process, we will discuss it openly.
Practices
The specifics, grouped.
A practical summary for the person who has to sign off on a new system.
Access and identity
- Two-factor authentication available for every account
- Role-based permissions per module, record type and field
- Session expiry and device sign-out controlled by the customer administrator
- Single sign-on via SAML or OIDC where a customer requires it
Data handling
- Encryption in transit (TLS) and at rest
- Logical separation of customer environments
- Complete data export in open formats at any time
- Defined deletion procedure when a contract ends
Operations
- Automated backups with documented and tested restore procedures
- Change logging on configuration and permission changes
- Hosting within the European Union
- Processing agreements prepared for EU data protection requirements
What we do not claim
No certifications we do not hold.
SENQ Solutions does not currently advertise ISO 27001, SOC 2 or a “GDPR certification” — the last of which does not exist as a formal certification for software products. Our systems are designed with European data protection requirements in mind, and if a formal audit is a condition of your procurement, we will discuss the timeline honestly rather than imply one is already in place.
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